Privacy Policy

1. Information We Collect

To ensure the delivery of high-quality healthcare services, RL Hospital collects the following types of personal data:

• Personal Identifiers: Name, age, gender, address, contact number, email, and official ID proofs (e.g., Aadhaar, PAN).

• Medical Information: Health history, diagnoses, treatment details, lab results, prescriptions, allergy records, and other clinical documentation.

• Communication Records: Recordings and logs of phone calls, SMS, WhatsApp, and email interactions.

• Payment Information: Insurance details, billing records, and credit/debit card transaction history.

• Digital Data: IP address, cookies, and browsing activity on our website.

2. How Information is Collected

Information is gathered through the following means:

• In-Person Visits: During consultations, treatments, and diagnostic tests at the hospital.

• Digital Communication: Via phone calls, SMS, emails, and WhatsApp when you contact us.

• Website Activity: Automatically collected data through cookies and analytics tools during website use.

3. Use of Information

Your personal and medical data is used for:

• Medical Care: Delivering accurate diagnosis, treatment, and follow-up care.

• Communication: Sending reminders, updates, test results, and healthcare guidance.

• Billing: Processing payments and insurance claims.

• Regulatory Compliance: Meeting legal and reporting obligations.

• Customer Service: Addressing queries, resolving issues, and improving service quality.

• Research and Quality Improvement: Using anonymized data to enhance treatment strategies and outcomes.

4. Communication Channels

We may contact you through:

• Phone Calls: For medical advice, reminders, and billing matters.

• WhatsApp: For appointment confirmations, reports, and support (never for third-party marketing).

• SMS: For critical alerts, payment updates, and reminders.

• Email: For important notifications and detailed communications.

• Website Tracking: To analyze behavior for improving user experience.

You may opt out of any communication channel by informing us via phone, email, or respective app settings.

5. Information Sharing

Your data may be shared:

• With Healthcare Providers: Involved in your care and treatment.

• With Insurance Firms: For claim processing and related queries.

• With Service Partners: Like IT, email, and payment platforms—bound by strict confidentiality.

• For Legal Compliance: If mandated by government or legal bodies.

We do not sell or trade your information for marketing purposes.

6. Data Security

We protect your data through:

• Encryption: For sensitive medical and financial information.

• Secure Servers: With restricted access only to authorized staff.

• Access Control: Ensuring only involved personnel handle your records.

While we take robust security measures, please note that no digital transmission is entirely risk-free.

7. Your Rights

You are entitled to:

• Access: View your personal or medical data.

• Correction: Request changes to inaccurate or incomplete information.

• Deletion: Ask for data removal when legally appropriate.

• Withdraw Consent: Opt out of specific data uses or communication.

• File a Complaint: Raise concerns about privacy breaches with us or regulatory authorities.

8. Cookies and Analytics

Our website uses cookies to enhance your user experience. Cookies help store preferences for future visits. You may disable cookies in your browser settings, though it may limit website functionality.

We also utilize analytics tools (e.g., Google Analytics) to collect anonymized data on visitor behavior, helping us improve site performance.

9. Data Retention

Your personal and health information is retained only as long as necessary for medical, legal, or operational purposes. Once no longer required, it is securely deleted or anonymized in compliance with regulations.

10. Updates to the Policy

This Privacy Policy may be revised periodically due to changes in laws, technology, or our services. Any updates will be published on our website along with the effective date. We recommend checking the policy occasionally.

11. Contact Us

For questions, concerns, or requests regarding your personal data, feel free to reach out to us.